根据上海研发公共服务平台和华东理工大学图书馆全文传递的用户需求数据,对研发平台全文传递用户需求情况及用户评价进行统计,分析华东理工大学图书馆未完成平台用户需求及造成中差评的主要原因,建议通过调整馆藏资源体系、拓展特种文献保障、完善检索查询系统、开展用户教育和培训等对策措施,来提高用户满意度。 According to the user’s requirement data delivered by Shanghai R & D public service platform and East China University of Science and Technology, the author analyzes the user’s demand and user’s evaluation of R & D platform’s full-text delivery, analyzes the user’s demand of unfinished platform of East China University of Science and Technology, The main reason is that it is suggested to improve customer satisfaction by adjusting the system of collection resources, expanding the protection of special documents, improving the retrieval system, carrying out user education and training.