困扰大企业的一个基本问题是管理。其解决之道在哪里呢?目前商界逐渐呈现出的六种趋势使我们得以设想祛除管理的管理,创造出一种不同的而且是更好的大型公司。 以顾客为中心 第一种趋势就是以顾客为中心的革命。以顾客为中心的变革显然会促成一种新型企业的出现。一般大型企业的大部分活动并不能为顾客增加价值。如果企业围绕顾客进行重组,结果通常是减少专业化、功能化和不能带来附加价值的管理活动。管理成本大大削减。企业员工的行为发生变化,反应更敏捷、更有效率。 One of the basic problems plaguing big business is management. Where are the solutions? The current six trends in the business world have led us to envision dismantling management and creating a different and better big company. Customer first The first trend is the customer-centric revolution. Customer-centric change is clearly about the emergence of a new kind of business. Most large businesses do not add value to their customers. If the business is reorganized around customers, the result is often management activities that reduce specialization, functionality, and add value. Management costs significantly reduced. Changes in the behavior of employees, the reaction more agile, more efficient.