价值链管理的起点是基于顾客价值,抑或企业价值最大化。价值链管理的内容就是如何通过将企业内部的各项作业与顾客价值进行连接;将各项作业和活动协同起来,将内部作业和活动与外部作业和活动协同起来,形成价值链关系;将现实作业和活动与未来作业和活动连接起来,形成时间序列的价值链关系;价值链管理也可以基于企业预算目标的要求来进行,但必须将这种要求与顾客的需求有效地结合起来,从而使价值链管理由被动变主动。 The starting point of value chain management is based on customer value, or the maximization of enterprise value. The content of value chain management is how to connect various operations and customer value in the enterprise by connecting all the operations and activities, combining internal operations and activities with external operations and activities to form a value chain, Operations and activities are linked to future operations and activities to form a time series of value chain relationships; value chain management can also be based on the requirements of the enterprise’s budgetary objectives, but such requirements must be effectively integrated with the needs of customers so that Value chain management from passive to active.