工会是党联系职工群众的桥梁和纽带,接待职工群众来访是工会干部日常的一项重要工作。如何做好来访群众的接待,笔者认为应做好以下几点: 一、热情诚恳,给人以亲切感。一般来说,来访群众都是为了解决具体问题而来的。作为接待人员,一定要善于借助平易近人的神态、和蔼可亲的话语、谦逊温和的语调,来缩短彼此间的心理距离,以赢得来访 Trade unions are the bridge and link between the party and the workers and the masses. Receiving the visit of workers and staff members is an important day-to-day work of trade unions and cadres. How to do a good job of visiting the masses, I think the following should be done: First, warm and sincere, giving a sense of intimacy. Generally speaking, the visiting masses came to solve specific problems. As reception staff, we must be good at using approachable demeanor, affable discourse, modest modest tone, to shorten the psychological distance between each other in order to win the visit