顾客通过“微信点评系统”对店员的服务进行评价,他们的评价直接影响员工工资,让顾客替我们管理员工,可以有效督促店员主动提高服务质量,贯彻“以顾客为中心”的经营理念。走进位于内蒙古鄂尔多斯市的京顺大药房,你会感觉到这家药房的温度,从店员的微笑中,从她们无微不致的服务中。这是一家非常年轻的药品零售企业,2012年10月开出第一家店,她的规模不大,目前有13家直营店,50家加盟店,但这家企业却带着独特的互 Customers through the “WeChat review system ” to evaluate the service staff, their evaluation directly affect the staff wages, so that customers manage our staff for us, we can effectively urge the staff to take the initiative to improve service quality, implementation of “customer-centric ” Business philosophy. Into the Ordos City, Inner Mongolia Jingshun large pharmacy, you will feel the temperature of the pharmacy, the clerk from the smile, from their meticulous service. This is a very young drug retailers, opened its first store in October 2012, her size is small, there are currently 13 outlets, 50 franchise stores, but this company with a unique mutual